Frequently Asked Questions

At Colbert Healthcare Solutions, we’re committed to giving you and your team the resources you need to succeed. We’ve put together some frequently asked questions from our community about what it’s like to work with us and what CHCS is all about.

• What does a partnership look like between Colbert Healthcare Solutions and our clients?

  As a trusted partner, we’re here to streamline compliance and quality improvement for our clients. We provide collaborative, hands-on, interactive learning opportunities with our experienced staff and mentors. It’s a welcome collaboration for success!

• How are we different from a nursing agency and other industry consultants?

  Our Quality Care Team knows the meaning of teamwork. Our extensive managerial experience in deficiencies free surveys, team building, and customer support brings stability to daily clinical process systems and compliance principles, and practices that are unmatchable services. 

• How can we help you to remain adaptable and sustainable, regardless of new regulation challenges?

  Over a set period, our reliable Quality Care Team works together with individuals and administrative leaders and their team to implement up-to-date results that meet and exceed new guidelines while balancing cost and the overall high quality of care, through our services. Learn more.

• How does Colbert Healthcare Solutions help improve nursing facilities' Five-Star rating?

  Our exceptional Quality Care Team works hand in hand to provide effective solutions to advance the overall quality of health inspections, staffing, and quality measures through our working process: listening, identifying, creating, implementing, evaluating, and delivering. Learn more.

• How can clients maintain HIPAA and Privacy compliance?

  • Control Access to Devices and Documents 

  • Educate Staff Continuously

  • Monitor Policy/Protocol Practices

  • Updated Software and HardwareControl Access to Devices and Documents 

  • Educate Staff Continuously

  • Monitor Policy/Protocol Practices

  • Updated Software and Hardware

• How can we ensure our compliance and ethics program is maintained?

  It requires collaborative effort to maintain the essentials of the compliance and ethics program. Together, our three pillars services approach is a commitment that fosters REAL quality standards, policies and procedures followed by providing qualified talent, relevant training, and time-saving compliance strategies and tools. 

• What if I need to cancel my webinar booking?

  All registration fees are nonrefundable. If a registration is cancelled at least 72 hours before the scheduled class, a one-time class credit will be issued for the originally registered class only. This credit must be used within six months from the cancellation date; otherwise, it will expire. Funds applied from nonrefundable classes toward the purchase of a new registration remain nonrefundable.

• How can I pay for services or appointments online?

  You can pay online using our payment processor, Stripe. We accept a variety of debit and credit cards.

• What happens after I book an online class?

  After booking, you will receive a confirmation email. You will also receive reminder emails in the lead up to your class. The day before your scheduled webinar, you will receive another email from us containing your Zoom link and the code for your student handbook.

• Which States does Colbert Healthcare Solutions operate in?

  Though we are based in the Dallas-Fort Worth area, we service many states in the southeast, including: Texas, ….

• Do you offer remote services?

  Yes! We offer hybrid services that support you both virtually and in-person. In-person services vary depending on location.